How to Make a Complaint
Your satisfaction is of paramount importance to us.

At Lakeshore Finance we aim to provide the very best service for our customers, therefore in the event that you are unhappy regarding any part of our service, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.

Contact Points For Complaints

Complaints Officer
Karen Perttula
Director
Tel: (08) 9306 5722

Our Complaints Officer is the most senior person in our organisation and has the necessary experience and authority to handle your complaint and make relevant decisions to produce appropriate outcomes. A complaint need not necessarily be lodged in writing and may be presented to us by any reasonable means: letter, telephone, email or in person.

You can also contact us as follows:

Post: Suite 3, 939 Wanneroo Road, WANNEROO Perth WA, 6065
Phone: (08) 9306 5722
Fax: (08) 9306 5377
Email: admin@lakeshorefinance.com.au

In the unlikely event that you are not satisfied with the outcome of our Internal Dispute Resolution process you also have the option of contacting the Credit Ombudsman Service (COSL) on the following:

Freecall: 1800 138 422
Phone: 02 9273 8400
Fax: 02 9267 3125
Email: info@creditombudsman.com.au