HOW TO MAKE A COMPLAINT

 

At Lakeshore Finance we aim to provide the very best service for our customers, therefore in the event that you are unhappy regarding any part of our service, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.

 

CONTACT POINTS FOR A COMPLAINT:

 

Complaints Officer -

Karen Perttula

Director

Tel: (08) 9306 5722

 

Deputy Complaints Officer -

Kris Perttula

Office Administrator

Tel: (08) 9306 5722

 

The Complaints Officers are senior personnel in our organisation and have the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.

 

The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.

 

You can also contact us on/at:

 

Post:  Suite 1, 939 Wanneroo Road, WANNEROO Perth WA, 6065
Phone: (08) 9306 5722
Fax: (08) 9306 5377
Email:  admin@lakeshorefinance.com.au

 

Should you not be satisfied with the outcome of the Internal Dispute Resolution process you also have the option of contacting the Credit Ombudsman Service (COSL) on:

 

Freecall: 1800 138 422
Phone: 02 9273 8400
Fax: 02 9267 3125
Email: info@creditombudsman.com.au

Full Members Of:

Finance Brokers License: 1730

ABN: 31 081 643 487

Disclaimer

Copyright 2007 - Lakeshore Finance - All Rights Reserved

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The material included in this website is in the nature of general comment only, and neither reports, nor is intended, to be advice on any particular matter. Before making a financial decision the Reader needs to consider, with or without the assistance of an Advisor, whether the advice is appropriate in light of their particular needs and objectives.

 

Lakeshore Finance and it's representatives expressly disclaim all and any liability to any person whether a client of Lakeshore Finance or not, who acts or fails to act as a consequence of reliance upon the whole or any part of this information.

 

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Twinoaks Holdings Pty Ltd T/A Lakeshore Financial Solutions ABN 31 081 643 487